Shipping, Returns & Refunds Policies

SHIPPING POLICIES

Grill Plus Instant Marinade online purchases are currently shipped via USPS Flat Rate Priority Mail in the United States only.  USPS updates its shipping costs from time to time, please consult USPS.com for any questions about their shipping rates.  Shipping rates are calculated automatically during checkout based on the number of items in your cart.  2-5 items applies the Small Flat Rate, 6-30 items applies the Medium Flat Rate, 31 or more items applies the Large Flat Rate.

A USPS tracking number will be emailed to the email address you provide and attached to the order in your GrillPlus.com account once the order is processed, generally in less than 1 business day.  Weekends and holidays may affect processing and/or shipping times.


REFUNDS AND RETURNS POLICIES

Due to the low cost, small size and shelf life of the product, we do not accept returns for online purchases except under the unlikeliest of circumstances, such as mistakenly receiving expired product, and only upon thorough and verified review of the situation.  In most cases a refund may be deemed possible, reasonable and sufficient, again, upon thorough review and verification of the situation.  To open a return or refund case, begin by creating a support ticket on the contact page.


GENERAL FAQ

WHERE CAN I PURCHASE GRILL PLUS?

To find Grill Plus products near you, consult our Retail and Commercial page. Of course you can also order Grill Plus products through this website.  If your local retailers don’t currently carry Grill Plus products, please let them know about us. Retailers are encouraged to contact Grill Plus for more information about offering our products in their stores.

WHAT IS THE SHELF LIFE ON GRILL PLUS PRODUCTS?

Most of our unopened products have a 2-year shelf life. It is best to follow the dates on the products.

WHAT’S THE BEST WAY TO STORE GRILL PLUS PRODUCTS?

After opening the sauce, you should always store it in the refrigerator to maintain the flavor and freshness. Grill Plus should always be stored away from heat, moisture and direct sunlight.

CAN I FEATURE GRILL PLUS RECIPES ON MY WEBSITE OR REFERENCE THE BRAND NAME IN A RECIPE I’M POSTING?

We’re glad you enjoy Grill Plus so much you want to share. Feel free to share your recipes and serving ideas with others. For social media, feel free to tag us with #grillplus.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

Unfortunately, at this time we are not able to ship products outside the United States.

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